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Contact Us
Please use the form below to contact us with any queries. We always aim to return contact within 24 hours.
Please use the form below to contact us with any queries. We always aim to return contact within 24 hours.
We have three main options and three dessert options per day. Our menu rotates every three weeks, so there will always be something different to choose from.
When schools request, we change hot meals to packed lunches for school trips.
We source our meat and vegetables from trusted local suppliers.
Please feel free to contact us at
Black Pepper School Lunches
Unit 3
Link Business Centre
Howells Road
Malvern
Worcestershire
WR14 1UQ
Telephone: 01684 891560
Email: schoollunches@blackpepperlunches.com
Registered in England, Company Number 5873646
1.1 Cancellation/Refunds
Refund Procedure
Refunds will be at manager discretion.
We will issue Credit Notes for school trips and closures as long as we have 3 days notice.
Generally refunds will not be made. Parents are able to access information on their account balance via their Account statement once logged in to the website. At the end of each academic term the credit for meals will be “rolled over” to the next term. Requests for refunds will be considered at the end of each academic year where pupils are leaving the school and accounts have an outstanding credit balance of £5.00 or more.
Refunds would also be made in the following circumstances;
There is time lapse between the date a child is accepted for FSM and the date the information is updated at the school. Any meals paid for during this period should be refunded.
Refund when a child moves to a new school.
To cancel an order or request that we repurchase the goods from you please contact Black Pepper.
2.1. The service provided to The School will consist of the following:
2.1.1. Hot meals are prepared, cooked and transported from Black Pepper
2.1.2. Free school meal children are eligible for a main course and dessert at the agreed school meal rate.
2.1.3. Compliance to all relevant legislate when operating the catering service as follows;
2.1.4. 3 Week cycle menu- subject to change by negotiation (School and Black Pepper)
2.1.5. Collection of all monies will be responsibility of Black Pepper
2.1.6. Payment for free school meals will be the responsibility of the School, via invoice from Black Pepper.
2.1.7. Temperature control procedures will be the responsibility of Black Pepper and taken at the kitchen of production. The School will also record on delivery and will record and log the temperature of all delivery hot/cold food.
2.1.8. Delivery of food to the school will be the responsibility of Black Pepper
2.1.9. All initial training of serving staff will be the responsibility of The School. re: Manual Handling/Food Safety
2.1.10. Yearly/Termly Dining Centre Audit reports will be carried out to maintain high standards of hygiene throughout the service.
2.1.11. Black Pepper to comply with the DFEE guidance for School Caterers on implementing National nutritional Standards.
2.1.12. Black Pepper will meet the head or her representative on a regular basis, to discuss catering related issues.
2.1.13. Electrical equipment used on site must be PAT tested annually by The School.
2.1.14. The school will be responsible for keeping food holding areas clean and hygienic, and all catering equipment clean and hygienic.
2.1.15. Food waste dispose is the responsibility of The School.
2.1.16. Gastronorm tins must be emptied before returning/collection of Black Pepper
2.1.17. Black Pepper require reasonable access for the delivery and collection of catering equipment.
2.1.18. Where access is not available to the school or reception is unmanned, meals will be left by reception area, or designated area.
2.1.19. Hot meals are prepared, cooked and transported from Black Pepper.
2.1.20. Black Pepper reserves the right to stop supplying meals if they have not been paid for in advance. This would only happen after the parents/guardians have been issued a written notice via The School.
2.1.21. Black Pepper reserves the right in increase/decrease the cost of school meals. Black Pepper will consult the School before any changes in price are issued. Black Pepper would inform the School at least two month in advance in writing of any changes to price.
3.1. Black Pepper will issue credit notes for school trips as long as five day’s notices is given. Free School Meals will not be issued with a credit note, but will not be charged when invoiced. Pack lunches can be supplied to school for Free School Meal children at request of the School. Pack lunches are supplied at current meal price. Pack lunches will be delivered with meals proceeding the school trips. The School will inform Black Pepper of any special dietary needs.
3.2. Black Pepper will issue credit notes when the school is closed due to bad weather, as long as Black Pepper has been informed by 7:00 on the day of closure. Please contact Black Pepper on the following number (01684 891560) On this occasion Black Pepper reserve the right to change the menu on the day’s succeeding school closure.
Contractor David Mabey (Director), Black Pepper (Ledbury) Ltd. Registered in England, Company Number 5873646
(Work : 01684 891560)
(Email: schoollunches@blackpepperlunches.com)
This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Black Pepper (Ledbury) Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact the Customer Care Team at:
Address:
Black Pepper School Lunches
Unit 3 Link Business Centre,
Link Way,
Malvern,
Worcester
WR14 1UQ
Telephone: 01684 891560
Email: alice@blackpepperlunches.com
Please note that all data captured will be used and held in accordance with UK law.
We collect information from visitors to this website via the following:
We process personal information collected via this website for the purposes of:
Please note we routinely delete customer accounts that have not placed an order with us within the last 2 years. We do not keep user data longer than necessary and as such remove data we consider to be old periodically.
We may transmit your data to companies we work with in order to provide you with a service. All companies we work with store data on secure servers compliant with GDPR. We may also be required to send data to government bodies and law enforcement agencies in rare occasions. Should the business be sold, the successors in title to our business will receive your data in order to continue providing you with a service.
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours. We cannot be held responsible for the processes of these third parties.
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us using the details at the top of this page. This is usually free, however we reserve the right to charge a fee if the request is excessive.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies on our website to provide you with the best possible service, but you can disable them. You can do this via the controls on our website when you first visit us, or using the settings in your web browser.
We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a profile. We might for example use this information to show you more relevant products on our site, include those products in our marketing emails (if you are subscribed to them), or to personalise your experience.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on the ICO. Please note however that turning off cookies will restrict your use of our website.
By continuing to use this site you are agreeing to the use of cookies as detailed above.
Please note that this policy is subject to change from time to time.
Alice Mabey David Mabey
01684 891560 07771 960095
alice@blackpepperlunches.com dave@blackpepperlunches.com
Version: 5.3
Date: November 2024
Signed: Alice Mabey / DS Mabey
Name: Alice Mabey / David Mabey
Position: Director / Manager
Date of next review: November 2025